At Hijabsoul, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward Return & Exchange Policy to ensure your peace of mind. Please review the following guidelines for returns and exchanges:

1. Eligibility for Returns and Exchanges

• Products must be purchased directly from the Hijabsoul website or authorized retailers.
• Returns and exchanges are only accepted within 30 days from the date of purchase.
• Items must be unused, unopened, and in their original packaging to qualify.
• We cannot accept returns or exchanges for perishable or intimate items (e.g., skincare products, food items, or personal hygiene products) for hygiene reasons.

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team within 30 days of receiving your order, providing your order number and a brief explanation of the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
• Carefully package the item(s) you wish to return, including all original packaging and any included accessories.
• Clearly mark the RA number on the outside of the package.
• Ship the item(s) back to us using a trackable and insured shipping method, as we cannot be held responsible for items lost or damaged during transit.
• Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
• If the return is approved, we will issue a refund to the original payment method within a reasonable timeframe.

Please note that shipping costs associated with the return are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped or damaged item).

3. Exchange Process

If you would like to exchange a product for a different variant or item, please follow the return process outlined above. Once we receive and approve the returned item(s), you will be issued a refund according to our refund policy. You can then place a new order for the desired item(s) on our website.

4. Refunds

• Approved refunds will be issued to the original payment method used for the purchase.
• Refunds will include the purchase price of the returned item(s), excluding any shipping charges.
• Please allow a reasonable processing time for the refund to be reflected in your account, depending on your financial institution.

5. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide instructions for returning the item, if necessary.

6. Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

• Perishable goods, such as food items or products with a limited shelf life.
• Items marked as final sale or clearance.
• Gift cards or promotional vouchers.

7. Contact Us

If you have any questions or need further assistance regarding our Return & Exchange Policy, please contact our customer support team using the contact details provided on our website. We are here to help!

However,customers are advised to notify us at sales@Hijabsoul.com.my by quoting the order number and the product details.